Shipping policy

At Pillova, we do everything we can to get your order to you quickly and in perfect condition. Here is how your orders are prepared, shipped and delivered.

Processing time

Once your payment is confirmed, your order is prepared and shipped within 48 business hours (Monday to Friday, excluding public holidays).

Orders placed on a weekend or a public holiday are processed on the next business day.

Delivery time

After shipping, the estimated delivery time is 3 to 5 business days, whatever your country. This time frame is given as a guide and may vary depending on the carrier, the period (sales, holidays) and any customs constraints.

Shipping costs

Shipping is free on all orders. The final amount, including any fees, is always shown to you before you confirm your order.

Order tracking

As soon as your parcel ships, you receive a confirmation email containing a tracking number. It lets you follow your order at any time.

If you have not received this email within a few days, please check your spam folder, then contact us at contact@pillovashop.com.

Carriers

We deliver to France, Belgium, Switzerland, Luxembourg, Ireland, the United Kingdom, the United States, Canada, Australia and New Zealand. Your orders are entrusted to trusted carriers depending on your delivery area. If your country is not on this list, write to us at contact@pillovashop.com before you order.

Customs duties and taxes

For deliveries outside the European Union, customs duties or local taxes may apply under the rules of your country. Any such charges are payable by the recipient and are not the responsibility of Pillova.

Delivery address

It is your responsibility to provide a complete and accurate delivery address when you order. Pillova cannot be held liable for a delay or a failed delivery resulting from an incorrect or incomplete address.

Delay, lost or damaged parcel

In the event of an unusual delay, or a parcel lost or damaged in transit, contact us at contact@pillovashop.com. We will open an enquiry with the carrier and make sure a solution is found: reshipment or refund, depending on the case.