Privacy policy

This policy explains how we collect, use and protect your personal data when you use the Pillova site.

Data controller

The data controller is Aevolt Group LLC, 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States.

For any question about your data: contact@pillovashop.com.

Data collected

We collect the following categories of data:

  • Order data: name, delivery and billing address, email, phone.
  • Payment data: handled by our payment provider. We do not store your full bank details.
  • Browsing data: cookies, pages visited, device type, for measurement and improvement of the site.
  • Marketing data: email address, if you sign up for our newsletter.

Purposes of processing

Your data is used to process and deliver your orders, provide customer service, prevent fraud, improve the site and, with your consent, send you marketing communications.

Legal basis

Our processing rests on the following legal bases:

  • Performance of the contract: for processing and delivering your orders.
  • Legitimate interest: for the security of the site and the improvement of our services.
  • Consent: for marketing communications and non-essential cookies.

Data recipients

Your data is shared only with the providers necessary to run the service. Our main processors are:

  • Hostinger: site hosting
  • Stripe and PayPal: payment
  • Loox: customer reviews
  • Klaviyo: emails

Your data is never sold to third parties.

Transfers outside the European Union

As Aevolt Group LLC is established in the United States, some data may be processed outside the European Union. These transfers are covered by appropriate safeguards under the GDPR and rest on the European Commission's standard contractual clauses.

Retention period

  • Order data: kept for 10 years, in accordance with accounting and tax obligations.
  • Marketing data: kept until you withdraw your consent, and for no more than 3 years after the last contact.

Your rights

In accordance with the GDPR, you have the rights of access, rectification, erasure, objection, restriction and portability of your data.

To exercise these rights, write to us at contact@pillovashop.com.

You may also lodge a complaint with the competent data protection authority.

Cookies

The site uses cookies that are essential to running the service and, with your consent, audience measurement and marketing cookies. You can manage your preferences at any time via the cookie banner.