Shipping policy

At Pillova, we do everything we can to make sure your order reaches you quickly and in perfect condition. Here is how your orders are prepared, shipped and delivered.

Processing time

Once your payment is confirmed, your order is prepared and shipped within 48 business hours (Monday to Friday, excluding public holidays).

Orders placed on a weekend or public holiday are processed the next business day.

Delivery time

After shipping, the estimated delivery time is 3 to 5 business days, whatever your country. This time frame is indicative and may vary depending on the carrier, the period (sales, holidays) and any customs constraints.

Shipping costs

Shipping is free on all orders. The final amount, including any fees, is always shown to you before you confirm your order.

Order tracking

As soon as your parcel ships, you receive a confirmation email containing a tracking number. It lets you follow your order's progress at any time.

If you have not received this email within a few days, please check your spam folder, then contact us through our contact form.

Carriers

The countries we serve are offered to you at checkout. Your orders are entrusted to reliable carriers according to your delivery zone.

Customs duties and taxes

For deliveries outside the European Union, customs duties or local taxes may apply depending on your country's regulations. Any such charges are the responsibility of the recipient and are not the responsibility of Pillova.

Delivery address

It is your responsibility to provide a complete and accurate delivery address when you place your order. Pillova cannot be held liable for a delay or failed delivery resulting from an incorrect or incomplete address.

Delay, lost or damaged parcel

In case of an unusual delay, or a parcel lost or damaged in transit, contact us through our contact form. We will open an investigation with the carrier and make sure to find a solution: reshipment or refund, as appropriate.