Privacy policy

This policy explains how we collect, use, and protect your personal data when you use the Pillova website.

Data Controller

The data controller is Aevolt Group LLC, 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States.

For any questions regarding your data: contact@pillovashop.com.

Data Collected

We collect the following categories of data:

  • Order data: name, shipping and billing address, email, phone number.
  • Payment data: handled by our payment provider. We do not store your full banking details.
  • Browsing data: cookies, pages visited, device type, used to measure and improve the website.
  • Marketing data: email address, if you sign up for our newsletter.

Purposes of Processing

Your data is used to process and deliver your orders, provide customer service, prevent fraud, improve the website, and, with your consent, send you marketing communications.

Legal Basis

Our processing relies on the following legal bases:

  • Performance of a contract: to process and deliver your orders.
  • Legitimate interest: for website security and service improvement.
  • Consent: for marketing communications and non-essential cookies.

Recipients of the Data

Your data is shared only with the providers necessary for the operation of the service. Our main processors are:

  • Hostinger: website hosting
  • Stripe and PayPal: payment
  • Colissimo: shipping
  • Loox: customer reviews
  • Klaviyo: emails

Your data is never sold to third parties.

Transfers Outside the European Union

As Aevolt Group LLC is established in the United States, some data may be processed outside the European Union. These transfers are governed by appropriate safeguards under the GDPR and rely on the Standard Contractual Clauses of the European Commission.

Data Retention

  • Order data: retained for 10 years, in accordance with accounting and tax obligations.
  • Marketing data: retained until you withdraw your consent, and for a maximum of 3 years after the last contact.

Your Rights

In accordance with the GDPR, you have the rights to access, rectify, erase, object to, restrict, and port your data.

To exercise these rights, contact us at contact@pillovashop.com.

You may also lodge a complaint with the competent data protection authority.

Cookies

The website uses essential cookies necessary for the operation of the service and, with your consent, analytics and marketing cookies. You can manage your preferences at any time via the cookie banner.